How do I download games on my phone?
Downloading games is an easy process. Just click the game of your choice and follow the on screen instructions. However, nowadays many casinos offer special iPhone and Android smartphone games, which don’t require download.
How much do the games cost?
Nothing! All the games are free of charge. However, you may be charged a small fee by your mobile internet service provider for data which will be sent to your phone. If you are unsure about charges, we recommend you check with your mobile service provider.
Where can I find the downloaded game on my mobile phone?
The location in your phone menu is dependent on your mobile device. Usually, applications are saved in the "Applications" or the "Games" folder.
What are the technical mobile device requirements?
The downloadable mobile casino applications require Java enabled devices (MIDP-2, CLDC 1.0) with WAP capabilities. For detailed information regarding your device's capabilities, contact the mobile device producer's website.
Your phone should be WAP/GPRS enabled. GPRS stands for General Packet Radio Service which is an always on data service tied into existing GSM networks that are provided by a carrier network provider. When using GPRS, you are charged for data transferred (amount of data downloaded) regardless of the length of your connection. WAP stands for Wireless Application Protocol and simply means you can access the Internet from your mobile phone.
It is very likely that you already have the WAP/GPRS connection activated on your phone; if not, the provider should be able to enable GPRS on your mobile within a few hours. This is usually done by sending you an SMS which contains the GPRS settings. For more information, you can also check your mobile provider website.
Is it possible to play for free?
Yes, all casinos offer a fun mode. You can play the games for free as often and as long as you like. However, some progressive jackpot slot games might be excluded from free play.
How do I register at a casino?
You can play for free without registration; but to play for real money you will need to register. Registering is quick and easy. Simply download any game, go to the main menu, click register and you are requested to start a quick registration process (age verification, choosing a user name and a private access code and accepting the terms and conditions). Once the registration is complete, you will not need to go through the registration process again.
How to remove content blocking?
All you need to do if you are blocked is contact your network provider and use their opt in system to confirm you are over 18 years of age. Call your network customer services and they will be able to help you do this.
What happens if I can’t connect?
This may be due to a bad or slow connection with your mobile carrier or the wrong private code entered. In case of an incorrect private code, an appropriate error message will be displayed. If this happens, try to login again by restarting the game.
What happens when I loose connection during a game?
If you get a call or get disconnected from your game, you can easily start back from where you left off once you connect again.
Can I play abroad?
Yes. You may need to activate roaming on your mobile account, which usually incurs substantial charges from your network provider. Please contact your mobile network operator for details and costs.
Is mobile gambling secure?
Security is something you don't have to worry about in mobile gambling. Mobile casinos have very advanced security built in and all datatransfer is encrypted in a very sophisticated way. The casinos use 128-bit SSL (Secure Socket Layer) Digital Encryption to protect your personal details and the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as requested and used by major financial institutions all over the world.
Are the games fair?
Yes, all games of the listed casinos are independently tested and verified by laboratories approved by the UK Gambling Commission.
How do I deposit or withdraw money?
All the programs offer several options to deposit and withdraw money, like debit/credit card, Ukash voucher, Neteller, Moneybookers and sometimes by phone credit or bill. Just check the banking section of the casino to see which methods are supported.
What is the minimum amount I have to deposit if I want to play for real money?
This varies, but often is a small amount around £€$ 5.
What do I do if I changed my phone or number?
If you have a new phone, but kept the same phone number, you only have to download the games again.
If you obtained a new phone number, you have to contact the helpdesk of the casino to transfer your account to the new number.
What happens when my phone is lost or stolen?
Contact the casino helpdesk immediately to get your account blocked. Once your service provider sent you a new SIM card, you can contact the casino to re-activate your account.